We understand items can become damaged, go missing or break however as part of your Hire Terms & Conditions, you as the client are responsible to cover the costs associated with cleaning, repair or replacement of the item/s in question.
We reserve the right to request a hire bond.
Before any hire period our items are checked for current condition and re-checked upon return. If an item is noted as damaged, soiled, missing or broken we will contact you and hold onto your bond until we can determine the cost for cleaning, repair or replacement. An invoice will be forwarded to you for the associated cost. All or part thereof your bond will be maintained by BTS, with any further outstanding payments due within 14 days. Confirmation of a hire order by way of payment of the Deposit/Booking Fee constitutes acceptance to our Hire Terms & Conditions.