Wedding and Event Furniture, Prop & Décor Hire

Frequently Asked Questions

How does Behind the Scenes work?

We're so happy you have asked! Our curated hire range is available to anyone who wants to make magic happen and create epic atmospheres. Think weddings, parties, celebrations of all kinds, corporate do's, styled shoots, perfect pics, productions and more. We welcome direct clients, event coordinators, stylists, planners, photographers, industry friends and family, venues, performing arts, educators and more.

BUT HOW?

Ah yes, this is very important. There are a few ways to have access to our range of rentals;

1. View our pieces and select the items you love by using our online wish list cart. Once you've spent long enough falling in love with our rentals, simply tell us who you are (don't forget the event date) click "Submit" and voila, we'll be in touch over the coming days to say hello, let you know if the items are available and discuss all the special details. We'll also chat about deliveries, logistics and anything else that's super important.

2. Alternatively, you could also use our “Contact Us” form, let us know what we can help you with and we will be in touch to find out more.

3. Call us. We love to chat, but please know that we're often offsite attending event installations and may not be available at the time of your call. Leave us a message and we'll get back to you as soon as able.

4. Email us directly info@bts-eventhire.com.au

4. Come and visit us at our warehouse. Our amazing space is open for viewings by appointment only so get in touch to make a time that's suitable for everyone.  

Boring fine print moment - To lock in your items and / or secure our services we do require a 30% non-refundable deposit and your agreement to our Hire Terms and Conditions. Unfortunately we can't promise you our items or services until this has happened, but don't despair, we do make note of all our enquiries so we will give you a little boost if needed, just in case it has slipped your mind. Event planning can get busy.  

Can I view the BTS Hire collection?

Our warehouse is located in Tuggerah and we'd be delighted to have you stop by following an appointment time being made. contact us to make your appointment. Please note that due to our busy events schedule we are unable to offer weekend warehouse consultations. In the meantime however we encourage you to let us know what items you love by using our wish list cart to avoid disappointment. 

Do you deliver and what are the fees?

How much do you charge for delivery is one of the most common questions we receive.  Every event is unique and therefore our service fees vary per order. Let us explain why;

Event uniqueness includes the items selected, their quantities, the event location/s, available access options, bump in & out timeframes and / or venue restrictions and installation of products where applicable. In summary, the labour, time, vehicle and fuel requirements will vary.

In calculating our fees for delivery & retrieval services we consider all of the above elements, which also includes the time needed for prepping, loading, travelling to your event, unloading (possible wait times) and again in reverse.  We find most events we service range anywhere from 4 to 30 hours. Our average hire is between 16-20 hours of service time (calculated with 2 people). The majority of our event deliveries and retrievals take place between Friday & Monday. 

Whilst we calculate the individual requirements per order, please see below for our base level (minimum starting) fees per listed area; 

Central Coast $100 

Newcastle & Lower Hunter Valley $300

Sydney $400 

Here at BTS we endeavour to keep our service fees as minimal as possible and do not aim to generate profit. Our fees are calculated using a cost recovery model and we are proud of the quality products we have within our hire range and the services we offer. 

* The prices of our hire items do not include delivery and retrieval fees or fees involved with styling your event. The exception is our Ceremony Packages which is inclusive of delivery, setup and pack-down (Central Coast only).

Is there a minimum order requirement?

As a specialty rental service, we aim to provide services to clients who are looking to elevate their style using a mix of our curated pieces. To be able to offer high quality services, we maintain a minimum order policy to the base value of $300 for our local area, excluding service fees (quoted separately to product hire).

You will find below, the exception to this policy, along with our minimum requirements for out of area access to our range.

Game Hire only - minimum order $150.00

Minimum hire Newcastle / Lower Hunter regions $500.00

Minimum hire Sydney regions $500.00

Can BTS attend my event venue for a site inspection?

Yes, absolutely. Our fee for site inspections PRIOR to our services being confirmed by way of deposit is $55.00 per hour with payment to be received prior to the site inspection taking place. Time is calculated commencing departure from our Warehouse located at Tuggerah until return. For services confirmed by way of deposit, we enable one site inspection per event and upon request. Additional site inspections will incur the above mentioned fees.

Can I collect the items?

Yes, in some circumstances we do allow client collections and returns, and we'll happily chat more about this when all those finer details are being discussed.

Please note - orders approved for client collection and return will be assigned an item collection & return date during regular business hours. We are unable to offer client collections or returns on weekends or Public Holidays.

It's handy to know that many of our items don't fold, collapse and transport easily so to ensure the highest quality of our bespoke range we mostly insist upon taking care of the transportation logistics ourselves. Many of our items are true vintage pieces, delicate and one-of a kind nature and we think it's super important to make sure that they remain in the best possible condition for everyone to enjoy for years to come. After all, you're likely planning your event and booking your hire items way in advance and because we think all of our clients are pretty damn special, we want you to have the items you love too.

Now to the boring but rather important fine print moment.... if we do say OK, let's do this, and allow you to collect our items, it is the client's responsibility to ensure appropriate vehicles and equipment is brought in preparedness for collection of our goodies. We do have the right to cancel your booking at the time of collection if we feel the transportation or equipment are not suitable for our products and no alternate arrangement can be made..... and yes, it does happen. Note to self, 32 mismatched timber chairs will not fit in the back of a hatchback.


Will the items fit in my vehicle?

For hires that have been approved for collection and return the answer here is Yes and.... possibly No.

Whether the items will fit in your vehicle will depend on a variety of factors such as what are you hiring, quantities, what type of vehicle do you have?

Generally speaking you will likely require the use of a large "enclosed" vehicle or truck. We will also need to make sure that you bring along appropriate transportation supplies such as blankets, straps, tie downs etc. Touch base with us to discuss the items of interest and we can recommend some options to you.

Hire Period

Every hire is different so we will work closely with you and / or your event coordinator to match the schedule as best as able. Our hiring periods range depending on event requirements, however the usual hire periods for Weddings and other types of weekend celebrations are Friday through to Monday. Don't be shy to call us and have a chat about our services and hire item availability. 

What happens if I’m late bringing back the items?

It happens, we simply ask that you contact us as soon as you know you will be late and confirm a new return time. Late fees will be applied which will be 50% of the hire fee. Should the item be required for another client, we will arrange collection of the items and appropriate collection fees will be applied.

Damaged, missing or broken items?

We understand items can become damaged, go missing or break however as part of your Hire Terms & Conditions, you as the client are responsible to cover the costs associated with cleaning, repair or replacement of the item/s in question. 

We reserve the right to request a hire bond.

Before any hire period our items are checked for current condition and re-checked upon return. If an item is noted as damaged, soiled, missing or broken we will contact you and hold onto your bond until we can determine the cost for cleaning,  repair or replacement. An invoice will be forwarded to you for the associated cost. All or part thereof your bond will be maintained by BTS, with any further outstanding payments due within 14 days. Confirmation of a hire order by way of payment of the Deposit/Booking Fee constitutes acceptance to our Hire Terms & Conditions.

My hire proposal has a Damage Waiver fee, what is this and what does it mean?

A damage waiver is a non refundable fee to cover the costs associated with the normal wear and tear of hired items. Our damage waiver is 7.5% of the hire item value. The damage waiver is not insurance, nor does it apply to hired items that are damaged, misplaced, misused or returned to us requiring extensive cleaning. Damage waivers are an industry standard fee for wear and tear only. For further details regarding the damage waiver please review your hire proposal.

I have an item that you might be interested in for your fabulous collection. Would you like to know more?

Yes please, we’d love to see what you have. Shoot us an email with all the relevant details including:

- Item description
- Location
- Price and
- Add in some pics and email to info@bts-eventhire.com.au and we’ll take a look.

The Boathouse Palm Beach